Returns and Refunds

Damaged, defective or incorrect items

If your item arrives damaged, has a printing defect or differs from your order, contact support@jovamora.com with your order number and a description of the problem. Photos help us review the issue. We will arrange an appropriate replacement or refund for a confirmed issue.

Change of mind and sizing

Items are made to order. We do not offer change-of-mind returns or exchanges for a size or color you selected incorrectly, except where applicable consumer rights require otherwise. Please check product options before ordering.

Return instructions

Contact support@jovamora.com before sending a return so we can confirm the instructions and any return shipping arrangements. Approved returns must be sent to 56721 S Fandango Rd, Silver Lake, OR 97638, United States.

Refund timing

We initiate approved refunds within 1 business day. The payment provider controls when funds appear in your account. This policy does not limit mandatory consumer rights.